For shipping options on all local orders, we offer a stander courier service with tracking available. Upon placing your payment, you will receive an email confirming that the order has been placed. Once your payment has been verified, we will take 1-3 working days (excluding weekends and PH) to process your order and dispatch your parcel.
All orders will be delivered via SingPost or our courier service provider, NinjaVan. Once your order has been dispatched, you will receive an email notification from us informing you of the delivery details. To check on your order status, simply log in to your account and view MY ORDERS to retrieve your order and tracking reference.
All deliveries can be tracked respectively via:
- SingPost at https://www.singpost.com/track-items with your tracking reference number, or
- NinjaVan at https://www.ninjavan.co/en-sg with your tracking reference number.
Please provide your contact number when signing up for an account at our website to ensure a seamless and efficient delivery so that the courier can reach you in any circumstances with regards to your delivery. Alternatively, you can also update your contact details at "My Account" page and under "My Addresses". Orders less than SGD60
Standard courier delivery via will cost $3.20 and will require 2 - 3 working days for the package to be delivered. Orders above SGD60
Free standard courier delivery is offered for local purchases above SGD60. *Gentle Reminders:
Tracking number will be provided via a confirmation email upon dispatch, and also available under the page of MY ORDERS.
- 2 to 3 working days are usually required for items to be delivered.
- During festive and sale periods, it will require at least 3 to 5 working days instead.
- If you have an urgent need for the package, kindly drop our customer service team at email@example.com an email prior to purchase to check if the package will be able to reach you in time.
- In the case that your address has been provided wrongly/parcel is bounced back due to failed delivery, we will not be liable for the cost of redelivery. No refunds will be given in the event that the package was returned to us due to incorrect address provided by buyer.
We strive to deliver high-quality products to all of our customers. Due to hygiene reasons when it comes to intimates, we regret to inform that all items are non-exchangeable, non-returnable and non-refundable. Please also kindly take note that size exchanges will not be available as well, so please do check on the size guide available on the respective product pages.
However, there are rare circumstances whereby something may have been missed. If you have received an item that has manufacturing defects or damage before usage, we sincerely apologize for any incorrect or defective items received. Kindly email us at firstname.lastname@example.org within 7 working days with a snapshot of the incorrect item or area of defect, along with your order reference for verification purposes and to further process an exchange to the correct item for you. Any postage incurred for the exchange will be reimbursed to you in the form of store credits. Kindly note that the incorrect item should be in its original condition received, unscented, unworn, unwashed, unaltered, all tags intact and purchased directly from our site at www.peachfleur.com only. In the event that a one-to-one exchange to the original item is not available due to stocks availability, a store credit will be issued to you.
We regret to inform that we will not be able to accept any exchange of the defective item if we are not notified within the stipulated timeframe. Any forms of wear and tear or damage caused to the product after wearing/washing is not considered a defect and will not be liable for any returns, exchange or refunds. It is the shoppers' responsibility to treat all products received with care.