Shipping & Returns
Complimentary courier service will be offered for all local purchases above SGD60. Otherwise, there will be a flat fee of SGD3.50 for shipping charges. Delivery will be attempted within 3 to 5 working days*
Complimentary courier service will be offered for all international purchases above SGD100. Otherwise, there will be a fee of SGD10 to 15 for shipping charges. Please note that any associated duties or taxes are to be borne by the customer. Delivery will be attempted within 7 to 14 working days*
*Timeframe for delivery is an estimate for non-peak periods. Please note that in light of COVID-19, deliveries may take more than a week longer than usual to arrive.
Upon making your payment, you will receive an email confirmation of your order. Once payment has been verified, we will take 1-3 working days (excluding weekends and Public Holidays) to process your order and dispatch your parcel.
Once your order has been dispatched, you will receive an email notification of your delivery details. To check on your order status, simply log in to your account and view MY ORDERS to retrieve your order and tracking reference. *Please note that additional charges will apply:
Please provide your contact number when signing up for an account at our website to ensure a seamless and efficient delivery so that the courier can reach you in any circumstances with regards to your delivery. Alternatively, you can also update your contact details at "My Account" page and under "My Addresses". *Gentle Reminders:
Tracking number will be provided via a confirmation email upon dispatch, and also available under the page of MY ORDERS.
We strive to deliver high-quality products to all of our customers. Due to hygiene reasons when it comes to intimates, we regret to inform that all items are non-exchangeable, non-returnable and non-refundable. Please also kindly take note that size exchanges will not be available as well, so please do check on the size guide available on the respective product pages.
However, there are rare circumstances whereby something may have been missed. If you have received an item that has manufacturing defects or damage before usage, we sincerely apologize for any incorrect or defective items received. Kindly email us at firstname.lastname@example.org within 7 working days with a snapshot of the incorrect item or area of defect, along with your order reference for verification purposes and to further process an exchange to the correct item for you. Any postage incurred for the exchange will be reimbursed to you in the form of store credits. Kindly note that the incorrect item should be in its original condition received, unscented, unworn, unwashed, unaltered, all tags intact and purchased directly from our site at www.peachfleur.com only. In the event that a one-to-one exchange to the original item is not available due to stocks availability, a store credit will be issued to you.
We regret to inform that we will not be able to accept any exchange of the defective item if we are not notified within the stipulated timeframe. Any forms of wear and tear or damage caused to the product after wearing/washing is not considered a defect and will not be liable for any returns, exchange or refunds. It is the shoppers' responsibility to treat all products received with care.